Support

Most questions have short answers. If yours isn't here, write to me directly — this is a one-person project and I read everything.

I bought "Without ADs" but the ads are still there

Open Settings inside the app and tap Restore Purchases, then relaunch. Purchases are tied to your Apple Account, so the same purchase works on every device you sign in with.

A tool shows no result or times out

Many networks filter ICMP and unusual packet sizes — mobile carriers especially. Try a different target host and, if you can, a different network. If a tool fails consistently on a normal Wi-Fi connection, email me the tool name and your iOS version.

Does the app collect my data?

Diagnostic results stay on your device. The app uses Google AdMob for ads and Google Analytics for Firebase for aggregate usage statistics, both subject to your consent choice where consent is required. Details are in the privacy policy.

Which languages does the app support?

Thirteen: English, Arabic, Russian, Ukrainian, German, Spanish, Portuguese (Brazil), French, Italian, Polish, Japanese, Korean and Turkish — including full right-to-left layout for Arabic.

Will there be an Android version?

Not for now. The network engine is built directly on Apple's low-level stack, so Android would be a rebuild rather than a port. It stays on the radar as demand grows.

Contact

Bug reports, feature requests and screenshots of odd network behaviour are all welcome at support@netdiag.online